350bd's Privacy Policy
A complete and transparent explanation of how your personal information is collected, used, and kept secure.
Introduction & Scope
350bd (referred to below as "we", "our", or "the platform") is an online casino and sports betting platform for Bangladesh. Protecting the privacy of our users is one of our core commitments. This privacy policy explains what types of information we collect, how we use that information, with whom and under what circumstances it may be shared, and what rights you have over your data.
This policy applies to the 350bd website, mobile version, and all related services. By registering on our platform or using our services, you are considered to have given your consent to the terms of this policy.
What Information We Collect
Identity Information
During registration and account verification, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- User's preferred language and communication channel
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal dates and times
We never store your full card number or bank PIN.
Usage Information
Information collected automatically while using the platform:
- IP address and device type
- Browser type and operating system
- Pages visited and session duration
- Game play history and betting patterns
- Login and logout times and location
Cookie & Tracking Information
Our website uses cookies and similar technologies that:
- Keep your login session active
- Remember your preferences and settings
- Help analyse site performance
- Help detect fraudulent activity
You can manage cookies in your browser settings, though some features may become limited as a result.
Purpose of Data Use
350bd uses your information only for the following legitimate purposes:
Data Sharing Policy
350bd may share your information with third parties only in very limited circumstances and only to the extent necessary. Those circumstances are described in detail below:
Service Providers
Necessary information is shared with selected partner organisations that provide payment processing, technical infrastructure, and security services. These organisations operate under strict confidentiality agreements and may use the data only for specified purposes.
Legal Requirements
Information may be provided to relevant authorities in response to a court order, government investigation, or legal obligation. In such cases, we will provide only the information that is legally required.
Fraud Prevention
Relevant information may be exchanged with related security organisations or platforms for the purpose of detecting and preventing fraudulent activity, money laundering, or other illegal activity.
Data Protection Methods
350bd follows industry-standard technology and processes to protect your information. Our security framework consists of the following layers:
Data Retention Period
350bd retains your information only for as long as necessary. In determining the retention period, we consider the following:
- While the account is active: all account and transaction information is retained for the full duration.
- After the account is closed: certain information may be retained for as long as needed for legal obligations, dispute resolution, or fraud prevention.
- Financial transaction records: kept for a specified period in accordance with applicable regulatory laws.
- Identity verification documents: may be retained for a set period even after the account is closed.
When information is no longer needed, we delete it securely or irreversibly anonymise it.
Your Rights & Controls
By using the 350bd platform, you retain a number of important rights over your own information. These rights are described in detail below:
Right to Access
You have the right to receive a copy of the information we hold about you. Submit a request to our support email and we will provide it within the specified timeframe.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. You can update some information yourself in your account settings.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.
Right to Object to Processing
You may object to marketing communications or certain types of data processing. You can unsubscribe from marketing notifications through your account settings or by email.
To exercise any of the above rights or for any questions about your information, please contact our support team. We provide assistance via live chat and email 24 hours a day, 7 days a week.
Protection of Minors' Privacy
350bd strictly provides services only to those aged 21 and above. We do not knowingly collect personal information from any minor.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If you believe a minor is using our platform, please notify our support team.
About Third-Party Services
The 350bd platform integrates services from game software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and other technology partners. These third-party services are governed by their own privacy policies.
350bd is not responsible for the privacy practices of these third parties. However, we work only with reliable and recognised technology partners and keep data sharing with them to a minimum.
When making transactions through payment gateways such as bKash, Nagad, and Rocket, the respective platform's own policies will apply. We recommend that you read the privacy policies of these services.
Policy Changes & Updates
This privacy policy may change from time to time due to business requirements, technological changes, or legal obligations. For any changes:
- The updated policy will be published on this page with the effective date noted.
- For significant changes, advance notice will be sent to your registered email address.
- Continued use of the platform after any changes will be taken as acceptance of the updated policy.
- If you object to any change, please contact us before closing your account.
We encourage you to review this policy regularly. The most recently updated version will always be available on this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Our support team provides assistance in Bengali and English via live chat 24/7. To contact us by email, write to: [email protected]
For more information, visit our Terms & Conditions, Responsible Gaming and FAQ pages.